Payment & Refund Policy
Terms & Conditions
1. Payment Policy
1.1 Only valid payment methods will be accepted.
1.2 A 50 % deposit is payable upon confirmation of your booking to secure your trip.
1.3 The balance is due 4 (four) weeks before the start of the trip.
2. Refund/Cancellation Policy
2.1 Refund of deposits –Refund of deposit will only be applicable for customers that become ill and therefore cannot honor their booking. 10% of the deposit is nonrefundable as this represents our direct cost of bookings and preparing your tour.
2.2 Out of season cancellations – 20% of the deposit will be retained if cancelled 3 (three) months before the start of the trip however you can find replacements or postpone.
2.3 In season cancellations – No refund if cancelled 3 (three) months before the start of the trip however you can find replacements or postpone.
2.4 Weather conditions or floods – Adventure Kayaking cannot predict the weather hence we have the right to postpone a trip for safety reasons or convert to our dam adventure. Should the client not be able to make any other date on our calendar and insists on a refund 50% of the amount paid will be retained as a credit and may be transferred to another trip within (2) two years.
2.5 Date changes – A 10% penalty fee will apply for any date changes within (3) months of the start of the trip.
2.6 Changes in group size – Changing the number of people in a booking to a smaller number will be subject to a cancellation fee of 20% per person if cancelled within the (3) month’s timeframe as above.
2.7 Administration fee – a 10% cancellation fee will be charged on all bookings cancelled before 3 months of the start of the trip. This is to cover administration and other costs incurred by Adventure kayaking.
Adventure Kayaking reserves the right to change this payment & refund policy terms and conditions at any time. Any such changes will be communicated via email.
If you have any questions, please contact us.